Refunds & Returns

Had A Change Of Heart?

Refunds & Returns

Our No Fuss Returns & Refunds Policy

We hope that you will never be disappointed with our goods but in the event that you are, please return them to us within 14 days for replacement or exchange; for a full and immediate refund we use the same method as the earlier transaction.

We hope to advise you the day the goods arrive back how we are best able to proceed with any further instructions you may have.

Please note - the goods are your responsibility until they have arrived at our store, therefore we recommend that you use an insured delivery service.

Calls will be answered from Monday to Saturday between 9am and 6pm and Saturday between 10am and 6pm GMT excluding holiday periods.

Frank Rostron employee cutting through a large piece of material

Our Shirt Making Process

Frank Rostron employee measuring the arm length of a client

Our Suit Making Process